Cancellation & Refund Policy
1. Introduction
At www.rustura.com, we strive to ensure your satisfaction with our products. If you are not entirely satisfied with your purchase, we’re here to help.
2. Cancellations
2.1 Order Cancellation
You have the right to cancel your order within 24 hours of placing it. If you wish to cancel, please contact us immediately at info@rustura.com. If the order has not been shipped, we will cancel it and provide a full refund. If the order has already been shipped, please refer to our Return Policy below.
3. Returns
3.1 Return Eligibility
To be eligible for a return, your item must be unused and in the same condition that you received it. The item must also be in its original packaging.
3.2 Return Process
To initiate a return, please contact us at info@rustura.com with your order number and reason for return. We will provide you with return instructions. Please note that return shipping costs will be your responsibility.
4. Refunds
4.1 Refund Process
Once we receive your returned item, we will process your refund within 5 to 7 business days. If your return is approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or card issuer.
4.2 Late or Missing Refunds
If you have not received your refund yet, please:
- Check your bank account again.
- Contact your credit card company (as processing times vary).
- If you still haven’t received your refund, contact us at info@rustura.com.
5. Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.
6. Exchanges
We offer exchanges within 5-7 days of receiving your order. If you need to exchange an item for the same one, please contact us at info@rustura.com.
7. Shipping
You are responsible for return shipping costs, which are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund amount.
8. Contact Us
For any questions regarding our Cancellation & Refund Policy, please contact us at info@rustura.com.